Reputation Management
March 2026
8 min read
5 Proven Strategies to Respond to Negative Reviews on Google
Learn how to professionally respond to negative Google reviews and turn unhappy customers into loyal advocates.
Read More
Trusted by 200+ businesses across SEA
Your Reviews, Handled.
Your Business, Thriving.
Reliora manages and responds to every review on Google, Grab, and more — so you can focus on what you do best: running your business
🧑🍳
👩🍳
🧑💼
👩💼
4.9/5 from 200+ business owners
6+
Platforms Covered
20K+
Reviews Managed
< 4 hrs
Avg Response Time
We manage reviews across all major platforms in SEA
🏪
200+
Businesses Served
⭐
20,000+
Reviews Managed
💬
98%
Response Rate
⚡
< 4 hrs
Avg Response Time
Monthly Performance↑ 18%
4.8 ⭐
Avg Rating
127
Responses
100%
Response Rate
Why Reliora
Stop losing customers to silence
Burnt out from spending hours responding to reviews after daily operations? Unanswered reviews signal to potential customers that you don't care. Reliora ensures every voice is heard — and every response builds your reputation.
Before
Spending 2+ hours a week replying to reviews
After
Zero time spent — we handle every single one
Before
Inconsistent, rushed responses that hurt your brand
After
Professional, personalised replies every time
Before
Watching your Google rating slowly decline
After
Steady rating improvement within 3 months
Before
No idea what customers are actually saying
After
Monthly insights report with actionable data
Simple Process
Review management made easy
We've designed Reliora to be as simple and hands-off as possible. Set it up once, and we handle it from there.
01
🔗
Step 01
Share Your Platforms
Tell us where your customers leave reviews (Google Business, Grab, Foodpanda etc.). Our onboarding takes less than 10 minutes.
No technical knowledge required. We guide you through every step.
02
🤝
Step 02
We Monitor & Respond
Our dedicated team monitors every incoming review around the clock. We craft personalised, brand-aligned responses — not generic templates.
Every response is reviewed by a human before it goes live.
03
📈
Step 03
Your Reputation Grows
Consistent, thoughtful responses build trust with potential customers and improve your ranking on Google and delivery platforms.
Monthly reports keep you informed without overwhelming you.
Our Services
Everything your reviews need
From daily monitoring to crisis management, Reliora is your complete review management partner.
Most Popular
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Review Response Management
Our team crafts personalised, on-brand responses to every review — positive, neutral, or negative — across all your platforms.
- Human-written responses (not AI-only)
- Brand voice alignment
- Negative review escalation
- Average response within 4 hours
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Review Monitoring
We watch every platform 24/7 so no review slips through the cracks. Get notified of critical reviews instantly.
- Real-time alerts for 1-2 star reviews
- Multi-platform dashboard
- Weekly summary reports
- Competitor review benchmarking
📊
Reputation Analytics
Understand your review trends, sentiment patterns, and what customers are saying about your food and service.
- Monthly performance reports
- Sentiment analysis
- Rating trend tracking
- Actionable insights
🛡️
Crisis Management
When a negative review threatens your reputation, we step in with a strategic response plan to protect your brand.
- Priority escalation protocol
- Dedicated crisis response team
- Follow-up monitoring
- Reputation recovery strategy
Choose your plan
Turn customer feedback into customer loyalty today
No hidden fees. No long-term contracts. Cancel anytime.
Starter
Perfect for new F&B businesses, small cafés and single-location restaurants
SGD149/mo
- 1 platform (Google)
- Handles up to 30 reviews per month
- Standard response handling
- Basic tone customisation
- Negative review handling
- Monthly review summary report
- Email support
Most Popular
Growth
Ideal for growing restaurants receiving frequent customer reviews
SGD249/mo
- Up to 2 platforms (e.g., Google + Grab or Foodpanda)
- Handles up to 75 reviews per month
- Faster response handling
- Negative review escalation
- Advanced tone customisation
- Monthly insights report
- WhatsApp + email support
Pro
Designed for high-traffic restaurants & premium brands
SGD379/mo
- Up to 4 platforms
- Handles up to 150 reviews per month
- Priority response handling
- Negative review priority escalation
- Full brand voice customisation
- Weekly + monthly insights reports
- Competitor reputation benchmarking
- Priority WhatsApp + email support
Enterprise
Built for restaurant groups & multi-location hospitality brands
Custom
- Unlimited platforms
- Unlimited reviews per month
- Dedicated account manager
- Custom response framework
- Custom reporting & analytics
- Crisis review response support
All plans include free onboarding & personalisation. Questions? .
Never miss a customer review again
Start your free review audit today
Testimonials
Trusted by F&B owners across SEA
Real stories from real business owners who got their peace of mind back.
"Before Reliora, I used to stress about negative reviews every single day. Now I don't even think about it. They handle everything professionally and my Google rating went from 3.8 to 4.6 in just 4 months."
📈 3.8 → 4.6 ⭐
👨🍳
Ahmad Fadzillah
Owner, Warung Pak Ali · Kuala Lumpur, Malaysia
"We have three outlets and managing reviews was a full-time job. Reliora took that off our plate completely. Their responses feel genuinely personal — customers actually reply back saying thank you!"
📈 3 outlets managed
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Priya Nair
Co-founder, The Curry House · Singapore
"I was sceptical at first — how can someone else respond to my customers better than me? But Reliora's team really understood my brand voice. My Grab rating improved and I get more repeat orders now."
📈 Grab rating +0.7
🧑🍳
Budi Santoso
Owner, Sate Pak Budi · Jakarta, Indonesia
"The monthly reports are incredibly useful. I can see exactly what customers love and what needs improvement. It's like having a free market research team alongside the review management."
📈 98% response rate
👩💼
Mei Xin Lim
Manager, Dim Sum Palace · Penang, Malaysia
"When we had a bad review go viral on Google, Reliora handled the crisis response within 30 minutes. Their professionalism turned a potential disaster into a positive story. Absolutely worth it."
📈 Crisis resolved in 30min
🧑💼
Thanh Nguyen
Owner, Pho Saigon · Ho Chi Minh City, Vietnam
"As a solo business owner, I simply don't have time to reply to 50+ reviews a week. Reliora is the best investment I've made for my business. My customers feel heard and I can focus on cooking."
📈 50+ reviews/week handled
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Siti Rahimah
Owner, Nasi Padang Minang · Kuala Lumpur, Malaysia
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Serving 6 countries across Southeast Asia
Our Story
Born from a restaurant owner's frustration
Reliora is a Singapore-based business founded after our team spent time working alongside F&B business owners across Southeast Asia. We saw the same story over and over: talented restaurateurs spending hours each week responding to reviews, stressing over negative feedback, and watching their ratings slip because they simply didn't have the bandwidth to respond consistently.
We built Reliora to give those hours back. Our team of specialists combines local cultural knowledge with professional communication skills to represent your brand authentically — on every platform, every day.
"Our mission is simple: give every F&B business owner in Southeast Asia the peace of mind to focus on what they love — creating great food and memorable experiences."
— The Reliora Team
Our Values
What we stand for
Human-First
Every response is crafted by a real person who understands your brand and your customers.
Brand Protection
We treat your reputation as if it were our own — with care, professionalism, and urgency.
Always On
Reviews don't wait for business hours. Neither do we. Our team monitors around the clock.
SEA-Native
We understand the nuances of Southeast Asian dining culture, languages, and customer expectations.
Coverage
Serving F&B businesses across Southeast Asia
Our team has native-level understanding of the cultures, standards and dining expectations across the region.
🇸🇬Singapore
🇲🇾Malaysia
🇮🇩Indonesia
🇹🇭Thailand
🇵🇭Philippines
🇻🇳Vietnam
INSIGHTS & RESOURCES
Review Management Insights
Learn proven strategies to manage your online reputation, increase customer reviews, and grow your F&B business.
Growth
March 2026
10 min read
How to Increase Your Restaurant's Google Rating: A Complete Guide
Discover actionable strategies to boost your restaurant's Google rating and attract more customers.
Read More
Operations
March 2026
9 min read
Managing Multiple Review Platforms: Best Practices for F&B Owners
Learn how to efficiently manage reviews across Google, Grab, and other platforms.
Read More
Business Growth
March 2026
8 min read
The Impact of Customer Reviews on Restaurant Revenue
Discover how customer reviews directly influence restaurant revenue and customer acquisition.
Read More
FAQ
Questions we get asked
Can't find your answer here? We're happy to chat.
Our standard response time is within 4 hours for Growth and Enterprise plans, and within 6 hours for Starter plans. For urgent negative reviews (1-2 stars), we prioritise immediate response regardless of plan.
Get Started
Ready for peace of mind?
Get your free review audit today. No credit card required. Our team will reach out within 24 hours to get you set up.
📞
10-min onboarding call
We learn about your brand and set up your account.
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Start managing reviews instantly
We handle everything for you — it's that simple.
✅
Peace of mind
We ensure that every review gets a professional response, so that you can sleep soundly.
Prefer to reach us directly?
Your reviews deserve better than silence.
Join 200+ F&B businesses across Southeast Asia who trust Reliora to protect and grow their online reputation.
No credit card required · Cancel anytime · Setup in under 10 minutes